Shipping policy

- Our shipping days are Mon, Tues, Weds, Thursday & Friday only unless otherwise stated- We reserve the right to withhold shipping if we deem weather to be adverse conditions or a risk to the health of livestock to be shipped.

- Any decision by customer to ship when we advise against due to global events or weather conditions voids all live arrival guarantee.

- We ship all orders via next day service, if for whatever reason these are delayed Signature Frags will cover any losses occurred

- We make every effort for you to receive corals coloured as pictured and healthy, shipping can be stressful for the live animals so we are unable to take any responsibility with loss of colour or health due to the shipping process.

- Parcel Tracking is supplied for all packages, customers are expected to keep an eye on the tracking on delivery day and chase directly with the courier if the parcel is late. we will not accept liability for delayed parcels.

- At this time we offer dead on arrival guarantee to corals only, once out of the bag the coral is your responsibility, Dipping freshly shipped corals can go wrong if the dip is too strong or with a product not formulated for corals. 

- We will not take responsibility for missed delivery attempts or changes to our couriers delivery time by customers a this may result corals death.

- We will not take responsibility for parcels if a customer alleges it hasn't been delivered to their address when it has been signed for as delivered by the courier. in the event of this happening it is the customers responsibility to track down the parcel not Signature Frags.